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These General Terms and Conditions of Sale (“Terms”) govern sales of products on the Lightmotive website by:
Lightmotive SRL
Rue du Cerf 188/5
1332 Genval, Belgium
Company registration number: 0833.878.019
VAT number: BE0833.878.019
Email: info@lightmotive.eu
Telephone: +32 (0)2 652 21 52
These Terms apply to sales to both consumers and business customers. By placing an order on the website, the customer accepts these Terms.
Lightmotive sells vehicle lighting, signalling and protection equipment, among other products, as well as accessories.
The essential characteristics of each product are presented on its product page. Lightmotive strives to provide information that is as accurate as possible. However, product photographs, illustrations and representations are provided for information purposes and may change, particularly following changes made by manufacturers.
Where a product’s compatibility depends on the vehicle, its version, equipment or intended use, the customer is responsible for checking the compatibility information on the product page. If in doubt, the customer should contact Lightmotive before ordering.
The applicable prices are those displayed on the website when the order is placed.
Taxes are applied in accordance with applicable regulations, particularly according to the type of customer and the country of delivery.
Any delivery charges are shown before the order is finally confirmed when automatic calculation is possible. For certain large orders, particular destinations or specific shipping methods, additional transport charges may be quoted or agreed with the customer in advance.
For deliveries outside the European Union, customs duties, import taxes, customs clearance charges or other fees may be payable at the destination. These charges are the customer’s responsibility, unless expressly agreed otherwise with Lightmotive.
The customer selects the products they wish to order and checks their basket before confirming the order.
The customer is responsible for checking the accuracy of the information provided, particularly their contact details and billing and delivery addresses.
The order becomes final once payment has been confirmed, subject to Lightmotive accepting the order and the products being available.
Lightmotive reserves the right to refuse or cancel an order in the circumstances permitted by applicable regulations, particularly in cases of suspected fraud, an obvious error, a payment issue or inability to fulfil the order.
Payment in full is due when the order is placed.
The payment methods offered on the website may include payment cards, Apple Pay, Google Pay and PayPal. The methods actually available are those presented to the customer at checkout.
An order may be put on hold or cancelled if payment is declined or fails.
Products shown as in stock are prepared and dispatched as soon as possible.
Some products may be offered to order or on pre-order, be awaiting restocking, or require a specific manufacturing or supply period. Any stated times are estimates where they depend on a manufacturer, supplier or carrier.
If a product becomes unavailable and the order cannot be fulfilled, Lightmotive will inform the customer and, depending on the circumstances and applicable regulations, offer an alternative solution or refund the relevant amount.
Lightmotive ships orders from Belgium to Belgium, France, other European Union countries and certain destinations outside the European Union.
Delivery methods, times and costs depend in particular on the destination and the weight, volume and nature of the products ordered. Where tracking is available, the relevant information is sent to the customer after dispatch.
On receiving the order, the customer should check the condition of the parcel and products. If there is visible transport damage, the customer is advised to record specific reservations with the carrier and contact Lightmotive promptly, providing photographs of the parcel and affected products where possible.
Under the rules applicable to distance contracts, consumers generally have 14 calendar days to exercise their right of withdrawal without giving a reason.
For sales of goods, this period begins in accordance with applicable law, particularly when the consumer or a third party designated by them takes possession of the goods, as provided for by the relevant regulations.
To exercise this right, the consumer must inform Lightmotive of their decision by an unequivocal statement or by using the withdrawal form provided.
Before returning a product, the customer should contact Lightmotive to obtain the information needed to send it back.
Products must be returned within the legally required period and adequately protected for transport.
The consumer may handle the product to the extent necessary to establish its nature, characteristics and proper functioning. The consumer may be liable for any loss in value resulting from handling beyond what is necessary for this purpose.
The direct cost of returning products following withdrawal is borne by the customer, unless the law provides otherwise or Lightmotive expressly agrees otherwise.
Refunds are made within the periods and under the conditions required by applicable regulations.
The right of withdrawal does not apply where an exception is provided by law. This may include products made to the customer’s specifications or clearly personalised products.
The mere fact that a product is specially ordered from a supplier or is not normally held in stock by Lightmotive does not automatically remove a consumer’s statutory right of withdrawal.
Where a product or order falls within a legal exception to the right of withdrawal, the customer is informed when required.
As a commercial arrangement, Lightmotive also allows business customers to request the return of a product within 14 calendar days of receiving it, subject to the conditions in this section.
This commercial option is separate from the statutory right of withdrawal that applies to consumers.
Business customers must contact Lightmotive before returning a product. The product must be returned complete, uninstalled, unused and undamaged and, where possible, in its original packaging in good condition.
The business customer bears the costs and risks of the return.
Lightmotive reserves the right to refuse the return or apply a reasonably justified reduction in value if the product has been used, installed or damaged, is incomplete, or can no longer be sold as new.
Personalised products, products manufactured or modified specifically at the business customer’s request, and special orders expressly identified as non-returnable before confirmation may be excluded from this commercial returns arrangement.
Consumers benefit from the statutory warranties applicable to sales of consumer goods.
In Belgium, the statutory warranty applies to sales by a professional seller to a consumer for private use and cannot be contractually limited by the seller.
Some manufacturers may also offer additional commercial warranties. Their duration, scope and conditions may vary by product or manufacturer. These commercial warranties do not limit the consumer’s rights under applicable statutory warranties.
For any warranty or after-sales request, the customer must contact Lightmotive and provide their order or invoice number, the product reference and information identifying the issue.
Products sold remain the property of Lightmotive until all amounts due for the order have been paid in full.
Risk passes to the customer in accordance with applicable law and, for consumers in particular, the mandatory rules governing delivery of goods.
Subject to mandatory provisions of applicable law, Lightmotive cannot be held liable for damage resulting from incorrect installation, use contrary to the manufacturer’s instructions, unauthorised modification of a product or use that is clearly unsuitable for its intended purpose.
The customer must follow the installation, use and safety instructions supplied with the product or by its manufacturer.
Nothing in these Terms is intended to exclude or limit any right or liability that cannot legally be excluded or limited.
Lightmotive cannot be held liable for delay or failure to perform resulting from an event reasonably beyond its control, within the limits permitted by applicable law.
If such an event affects an order, Lightmotive will inform the customer as soon as possible and take reasonable steps to limit its consequences.
Personal data collected when the website is used or an order is placed is processed in accordance with Lightmotive’s Privacy Policy.
Customers can consult that policy for further information about how their data is processed, their rights and how to exercise them.
These Terms are governed by Belgian law.
For contracts concluded with consumers, this choice of law does not deprive them of the protection provided by mandatory provisions of the law that would apply in the absence of this choice, particularly where Lightmotive directs its commercial activities towards the country in which the consumer habitually resides.
In the event of a dispute, the customer is invited to contact Lightmotive first to seek an amicable solution.
If no amicable agreement is reached, jurisdiction is determined in accordance with applicable Belgian and European law.
For consumers covered by European jurisdiction rules, these Terms do not deprive them of access to courts available to them by law.
Lightmotive may amend these Terms, particularly to reflect changes to its business, services or applicable regulations.
The Terms applicable to an order are those accepted by the customer when that order was placed.
For questions about an order, return, warranty or these Terms:
Lightmotive SRL
Rue du Cerf 188/5
1332 Genval, Belgium
info@lightmotive.eu
+32 (0)2 652 21 52
Complete and send this form only if you wish to withdraw from the contract and the right of withdrawal applies:
To Lightmotive SRL
Rue du Cerf 188/5
1332 Genval, Belgium
Email: info@lightmotive.eu
I/We () hereby give notice that I/we () withdraw from my/our () contract for the sale of the following goods ():
Ordered on () / received on ():
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
(*) Delete as appropriate.
