Returns & Customer Service

Product Returns

Would you like to return a product? Contact Lightmotive before sending anything so that we can provide you with the procedure to follow.

Please do not return any product without contacting us first.

After-Sales Service Request

In case of a problem with a product, please contact us with the following information:

• your order or invoice number;
• the reference of the product concerned;
• a precise description of the problem encountered;
• photos or videos allowing, where possible, to identify the problem.

This information will allow us to process your request more quickly and, if necessary, to forward the details to the manufacturer.

Product Damaged Upon Delivery

If your package shows damage upon receipt, check its contents and report any anomalies to the carrier.

Also, take photos of the packaging, the shipping label, and the product concerned, then contact Lightmotive as soon as possible.

Before Returning a Product

The product must be properly protected and packaged for transport. Unless otherwise indicated by our after-sales service, please keep the accessories and elements necessary for processing your request.

Need Help?

Our team is available to assist you with diagnosing a problem, a return request, or handling a product for after-sales service.

Contact us before any return so that we can guide you to the appropriate solution.