Shipping policy

Shipping your order

Lightmotive ships orders from Belgium and uses shipping solutions suited to the type, weight and volume of the products ordered.

Dispatch times

Products in stock are prepared and dispatched as soon as possible.

Dispatch times may vary for products ordered on request, awaiting restocking or requiring specific manufacturing. We will inform you if a particular timeframe applies to your order.

Shipping costs

Shipping costs are calculated based on the destination, weight and volume of the order, as well as the shipping method used.

The applicable amount is shown when you place your order if automatic calculation is available.

For certain large or specialised orders, particularly those placed by business customers, we may provide a shipping quote.

Tracking your order

When tracking is available, we will send you the necessary information after your order has been dispatched.

Receiving your parcel

When your parcel arrives, we recommend checking the condition of the packaging and the products.

If the parcel is damaged, note the damage in detail with the carrier and contact Lightmotive promptly, including photographs of the parcel and affected products if possible.

Questions about your delivery?

For a special request, a large shipment or a business delivery, contact us before placing your order. We will help you choose a suitable solution.